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	<title>Comments on: Defining a new KPI #1 &#8211; New Customer on First Visit Index</title>
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	<link>http://www.Advanced-Web-Metrics.com/blog/2007/06/09/defining-a-new-kpi-the-new-customer-index/</link>
	<description>Companion site for the book Advanced Web Metrics with Google Analytics by Brian Clifton</description>
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		<title>By: Tanya Barrow</title>
		<link>http://www.Advanced-Web-Metrics.com/blog/2007/06/09/defining-a-new-kpi-the-new-customer-index/comment-page-1/#comment-559</link>
		<dc:creator>Tanya Barrow</dc:creator>
		<pubDate>Fri, 03 Aug 2007 11:47:03 +0000</pubDate>
		<guid isPermaLink="false">http://www.brianjclifton.com/blog/2007/06/09/defining-a-new-kpi-the-new-customer-index/#comment-559</guid>
		<description>I work at a non-profit and we are in the process of implementing Omniture. As a former Urchin client, we were limited by the metrics we could support. Now with Omniture, we have the flexibility to define KPIs. Our struggle is that we are not sure which KPIs are relevant for our type of business. What is the decision making process for determining that? Some key points that could frame this is that we are looking to improve our reputation, influence and funding. What KPIs would indicate performance in areas like that? (Obviously funding is obvious as we have donation pages on our site.) Thank you.</description>
		<content:encoded><![CDATA[<p>I work at a non-profit and we are in the process of implementing Omniture. As a former Urchin client, we were limited by the metrics we could support. Now with Omniture, we have the flexibility to define KPIs. Our struggle is that we are not sure which KPIs are relevant for our type of business. What is the decision making process for determining that? Some key points that could frame this is that we are looking to improve our reputation, influence and funding. What KPIs would indicate performance in areas like that? (Obviously funding is obvious as we have donation pages on our site.) Thank you.</p>
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		<title>By: Brian Clifton</title>
		<link>http://www.Advanced-Web-Metrics.com/blog/2007/06/09/defining-a-new-kpi-the-new-customer-index/comment-page-1/#comment-269</link>
		<dc:creator>Brian Clifton</dc:creator>
		<pubDate>Tue, 19 Jun 2007 10:51:44 +0000</pubDate>
		<guid isPermaLink="false">http://www.brianjclifton.com/blog/2007/06/09/defining-a-new-kpi-the-new-customer-index/#comment-269</guid>
		<description>&lt;strong&gt;Susana&lt;/strong&gt;: have a look at http://www.google-analytics.com/urchin.js

&quot;Search&quot; relates to &lt;a href=&quot;http://www.search.com&quot; target=&quot;_blank&quot; rel=&quot;nofollow&quot;&gt;www.search.com&lt;/a&gt;

If a search engine is not detected in the list then it will show in the Referrer report. BTW, GA-Experts have some clever ways to enhance the search engine list and have posted one method at:
&lt;a href=&quot;http://www.ga-experts.co.uk/blog/2006/10/updated-uk-international-search-engine-javascript-for-google-analytics/&quot; target=&quot;_blank&quot; rel=&quot;nofollow&quot;&gt;http://www.ga-experts.co.uk/blog/2006/10/updated-uk-international-search-engine-javascript-for-google-analytics/&lt;/a&gt;

Good luck

---
Updated: 24-Aug-2007

Looking at this again in the urchin.js, any referrer with &#039;search&#039; in the domain name will also be displayed as &#039;search&#039; in the reports - for example search.mysite.com. Clearly this is not intented. I have submited this to the developers for correction.

Thanks to my colleague Serge for pointing this out.

Brian</description>
		<content:encoded><![CDATA[<p><strong>Susana</strong>: have a look at <a href="http://www.google-analytics.com/urchin.js" rel="nofollow">http://www.google-analytics.com/urchin.js</a></p>
<p>&#8220;Search&#8221; relates to <a href="http://www.search.com" target="_blank" rel="nofollow">http://www.search.com</a></p>
<p>If a search engine is not detected in the list then it will show in the Referrer report. BTW, GA-Experts have some clever ways to enhance the search engine list and have posted one method at:<br />
<a href="http://www.ga-experts.co.uk/blog/2006/10/updated-uk-international-search-engine-javascript-for-google-analytics/" target="_blank" rel="nofollow">http://www.ga-experts.co.uk/blog/2006/10/updated-uk-international-search-engine-javascript-for-google-analytics/</a></p>
<p>Good luck</p>
<p>&#8212;<br />
Updated: 24-Aug-2007</p>
<p>Looking at this again in the urchin.js, any referrer with &#8217;search&#8217; in the domain name will also be displayed as &#8217;search&#8217; in the reports &#8211; for example search.mysite.com. Clearly this is not intented. I have submited this to the developers for correction.</p>
<p>Thanks to my colleague Serge for pointing this out.</p>
<p>Brian</p>
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		<title>By: Susana</title>
		<link>http://www.Advanced-Web-Metrics.com/blog/2007/06/09/defining-a-new-kpi-the-new-customer-index/comment-page-1/#comment-267</link>
		<dc:creator>Susana</dc:creator>
		<pubDate>Tue, 19 Jun 2007 10:13:22 +0000</pubDate>
		<guid isPermaLink="false">http://www.brianjclifton.com/blog/2007/06/09/defining-a-new-kpi-the-new-customer-index/#comment-267</guid>
		<description>Hi Brian, 

I was just looking at the reports that GA provides under the Search Engines tab. I&#039;ve got the following values:

1. Google  -- 67,062 visits
2. Yahoo -- 4,179 visits
3. Search -- 3,269 visits
4. AOL -- 2,825 visits

My question is if &#039;Search&#039; refers to the search engine search.live.com, or maybe search.com or is just the value assigned when GA can&#039;t find the referring search engine.

Your input on this one is very much appreciated</description>
		<content:encoded><![CDATA[<p>Hi Brian, </p>
<p>I was just looking at the reports that GA provides under the Search Engines tab. I&#8217;ve got the following values:</p>
<p>1. Google  &#8212; 67,062 visits<br />
2. Yahoo &#8212; 4,179 visits<br />
3. Search &#8212; 3,269 visits<br />
4. AOL &#8212; 2,825 visits</p>
<p>My question is if &#8216;Search&#8217; refers to the search engine search.live.com, or maybe search.com or is just the value assigned when GA can&#8217;t find the referring search engine.</p>
<p>Your input on this one is very much appreciated</p>
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		<title>By: Brian Clifton</title>
		<link>http://www.Advanced-Web-Metrics.com/blog/2007/06/09/defining-a-new-kpi-the-new-customer-index/comment-page-1/#comment-243</link>
		<dc:creator>Brian Clifton</dc:creator>
		<pubDate>Thu, 14 Jun 2007 13:50:36 +0000</pubDate>
		<guid isPermaLink="false">http://www.brianjclifton.com/blog/2007/06/09/defining-a-new-kpi-the-new-customer-index/#comment-243</guid>
		<description>&lt;strong&gt;Andrew&lt;/strong&gt;: Great questions...

1. Yes, this KPI very sensitive to the market you are analysing. If you have any data on this I would love to see it - either in confidence or on the blog. I would agree, that a web site for completing a tax payment is much more likely to get the conversion on the first visit. It would be great to see how much more likely that is - and perhaps even benchmark against other sectors.

2. Yes, price comparison means a lot of the qualification criteria (price) has been taken into account before the visitor arrives on your site. So they would be much more likely to convert on their first visit. If the data says not, then it would indicate there are trust factor problems (no or unclear payment encryption, poor design, no testimonials, unknown brand, no returns policy, no privacy policy etc.),  or technical problems (slow pages, broken links, site downtime etc.) with your web site.

Would love to see some data...</description>
		<content:encoded><![CDATA[<p><strong>Andrew</strong>: Great questions&#8230;</p>
<p>1. Yes, this KPI very sensitive to the market you are analysing. If you have any data on this I would love to see it &#8211; either in confidence or on the blog. I would agree, that a web site for completing a tax payment is much more likely to get the conversion on the first visit. It would be great to see how much more likely that is &#8211; and perhaps even benchmark against other sectors.</p>
<p>2. Yes, price comparison means a lot of the qualification criteria (price) has been taken into account before the visitor arrives on your site. So they would be much more likely to convert on their first visit. If the data says not, then it would indicate there are trust factor problems (no or unclear payment encryption, poor design, no testimonials, unknown brand, no returns policy, no privacy policy etc.),  or technical problems (slow pages, broken links, site downtime etc.) with your web site.</p>
<p>Would love to see some data&#8230;</p>
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		<title>By: Brian Clifton</title>
		<link>http://www.Advanced-Web-Metrics.com/blog/2007/06/09/defining-a-new-kpi-the-new-customer-index/comment-page-1/#comment-242</link>
		<dc:creator>Brian Clifton</dc:creator>
		<pubDate>Thu, 14 Jun 2007 13:29:08 +0000</pubDate>
		<guid isPermaLink="false">http://www.brianjclifton.com/blog/2007/06/09/defining-a-new-kpi-the-new-customer-index/#comment-242</guid>
		<description>&lt;strong&gt;Rod&lt;/strong&gt;: Thanks for your input - and I thought www.PAnalysis.com was an acronym for Painleve Analysis...

I tend to prefer indexes rather than comparing individual conversions, partly because my statistics knowledge is not as good as yours and partly because I have been mixing with a lot of marketing people lately!

Essentially marketers appear to perfer one number to convey the story rather than two. Having recently written an entire chapter on measuring KPIs using GA (my mind swimming in numbers, ratios and percentages), I tend to agree. Both methods convey the same message, so I guess its just personal choice.

&lt;strong&gt;Eric&lt;/strong&gt;: Good to see we are on the same page here.

BTW, I chose %transactions as the numerator as I wanted to specifically emphasize that I was interested in purchasers (customers), not all goal conversions.

</description>
		<content:encoded><![CDATA[<p><strong>Rod</strong>: Thanks for your input &#8211; and I thought <a href="http://www.PAnalysis.com" rel="nofollow">http://www.PAnalysis.com</a> was an acronym for Painleve Analysis&#8230;</p>
<p>I tend to prefer indexes rather than comparing individual conversions, partly because my statistics knowledge is not as good as yours and partly because I have been mixing with a lot of marketing people lately!</p>
<p>Essentially marketers appear to perfer one number to convey the story rather than two. Having recently written an entire chapter on measuring KPIs using GA (my mind swimming in numbers, ratios and percentages), I tend to agree. Both methods convey the same message, so I guess its just personal choice.</p>
<p><strong>Eric</strong>: Good to see we are on the same page here.</p>
<p>BTW, I chose %transactions as the numerator as I wanted to specifically emphasize that I was interested in purchasers (customers), not all goal conversions.</p>
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