Measuring Success

If you have a copy of the Google Analytics Book, you will know the second edition contains a 50% discount coupon for completing the GAIQ test – part of the Conversion University online learning centre. In turns out using this can be a little confusing and you may see a message saying “invalid code”.  This means you are trying to put it in the wrong field…! Don’t put the discount code in the first screen, that is for vouchers, which are different. Instead: From the test start page, click purchase select the GAIQ exam. Enter the discount code from the book in the “Promotional Code” field – see screenshot What is the GAIQ? Back in 2007, while working at Google in London, my view was that there was far too little knowledge “out there” that helped digital marketers, web managers and developers learn the fundamentals of visitor measurement. I wanted [...]

The second edition of Advanced Web Metrics with Google Analytics started shipping from Amazon last week – almost exactly two years since the first book. Like becoming a father (well not quite), it’s a proud moment and milestone for me. If you want to dive straight in, try one of these: Download sample book content: Intro, Table of Contents, Chapter 1 and the Index (1.88Mb PDF) or Read more about the book or Order from Amazon or Barnes & Noble or buy the PDF ebook or leave me your feedback with a comment, retweet or rating… Here’s what industry movers and shakers think about the second edition: “If you’re looking for a practical, tactical guide in how to implement and think about web marketing optimization, look no further. Brian Clifton spells it out by industry, by job function, by Key Performance Indicator, and more.” —Jim Sterne, Founding Director and Chairman [...]

There are two Google products for web analytics – Urchin Software and Google Analytics. Which one should you choose? This article describes what criteria to use for deciding between the two and is a follow up to my recent article “What is Urchin 6“. As a general guide, Marketers prefer Google Analytics, IT departments prefer Urchin… This statement is reflected in the user-base for each product. Urchin is mainly used for measuring intranets (an area of the business that Marketing is not involved in), and used by web-hosting providers where deployment scalability for a large number of websites is important. On the other hand, Google Analytics, apart from being a free service (Urchin requires a purchased license), is used by organizations that wish to have greater control of their individual web analytics implementation. Those are not mutually exclusive rules or requirements, so lets look at some criteria. When GA is [...]

Tools and helper applications I have come across as a practitioner come in two flavours: those that help you with your administration of Google Analytics – install, setup and configuration, and those that help you use or interpret reports – visualisation aides, third-party integration, segmentation help, and so forth. Often these two scenarios overlap, and marketers frequently find themselves using the same toolset as webmasters and web developers. This post is a compendium of useful tools I have used for GA administration. Regardless of your job role, all the tools listed here are straightforward to use. [ This page is an edited version of Appendix B, taken from the second edition of Advanced Web Metrics with Google Analytics. The new book is due March 2010 ] Tools to Audit Your GATC Deployment The key to being able to improve your website is having good, solid, accurate data that you can rely [...]

I often receive questions about Urchin – what it is (typically: Is it the commercial version of GA?) how it compares with Google Analytics, and how to choose between the two. This post, an abstract from the latest version of the book, explains what Urchin is, its relationship to Google Analytics and why, if at all, you need to consider it. Urchin Software Inc. is the company and technology that Google acquired in April 2005 and went on to become Google Analytics—a free web analytics service that uses the resources at Google (I explain more about its history in Google Analytics – Fours Years on). Urchin software is a downloadable web analytics program that runs on a local server (Unix or Windows). Typically, this is the same machine as your web server. The Urchin Software creates reports by processing your web server logfiles (including hybrid logfiles) and is commonly referred [...]