Measuring Success

[This article is part of a series entitled: GA Implementation ABCs] So far what I have discussed in this series has been fairly straight forward – dare I say “easy”! The next step is the difficult part – not from a technical perspective, but purely in terms of communication. To recap the story so far, the first three best practice implementation principals are: Tag everything – get the most complete picture of your web site visitors as possible Clean your data – apply filters Define Goals – distill the 80+ reports of GA in to performance benchmarks If you have followed these steps so far, then you have done an excellent job. However, the usual problem is that few other people in your organisation know this or even appreciate your work. You have created a set of nice charts and reports, “so what?” is a common response that is thought, [...]

[This article is part of a series entitled: GA Implementation ABCs] In Part I of this series, I discussed the importance of simply getting the data in. Part II concerned keeping the data clean by using filters. In this third install I discuss defining goals – the building blocks for your Key Performance Indicators (KPI). Remember this is all before tackling the much wider (and also more complex) issues of mapping your stakeholders, building your KPI list or assessing your business needs from your web site. The importance of Goals in web analytics After collecting and cleansing your initial visitor data from your GA reports (Parts I and II of this series), you then establish your benchmarks. Assuming there are no horror stories from viewing your initial traffic volume, consider your web site goals. A goal is quite simply the purpose of your web site, which in theory should be [...]

What is the 2nd thing to do when considering a web analytics implementation?

[This article is part of a series entitled: GA Implementation ABCs] I had an interesting conversation while in Seattle recently. On discussing the progress of the book (95% complete now..!) with a friend from the industry, I described how my last chapter is going to be a sum up all the things learnt plus my thoughts on what’s next for web analytics. For the sum up, I was asked, “so what do you think should be the first thing to do when considering a web analytics implementation?”. “That’s a great question” I replied and gave the following response: “Tag all your pages i.e. Collect the data”. The conventional wisdom for web analytics, has traditionally said that before you even choose your preferred vendor for an implementation, you should prepare your web analytics business objectives, map who your stakeholders are, canvas throughout your organisation for KPIs, business plans, marketing plans etc. [...]